Job Details

Frontline Team Member - (#2031)

This details all the information about the job posting.

Shift Type
Job Title
Frontline Team Member
High School
Mall of America - Bloomington, MN 55425 US (Primary)
Career Level
Entry Level
Customer Service
Date Needed By
Job Type
0 - 10%
Job Description

Position Summary

Ensures exceptional service and upholds the caf standards. Provide uncompromising customer service with a smile. Deliver quality baked goods, ice cream, smoothies and coffee drinks. As a Nestle Toll House team member, your job is to ensure that every guest experiences a fun, friendly and sparkling clean atmosphere.

Main Accountabilities

In addition to following Nestle Toll House Caf by Chips policies and procedures, main accountabilities are as follows:

  • Welcome and connect with each customer.
  • Discover customer needs and appropriately suggest products with each customer to enhance service and meet sales goals
  • Adhere to the Nestle Toll House Caf Concepts of Service.
  • Respond to customer needs and say thank you to every customer.
  • Always polishing the Nestle Toll House Caf brand each and every day, one customer at a time.
  • Prepare NTHCBC products to recipe standard while following inventory rotation guidelines.
  • Perform cleaning tasks and maintain cleaning standards reflecting a sparkling clean atmosphere.
  • Follow cash-handling procedures and cash register policy.
  • Contribute to store goals for increasing sales and improving profits.
  • Follow Nestle Toll House Caf uniform standards


  • No specific requirements.
  • A two (2) year Associates degree or the equivalent in education and/or experience is desirable. Must be able to speak, read, write and understand the primary language(s) of the work location.


  • Basic knowledge of PC functions.

Work Experience

  • No specific requirements.



  • Must be able to exert well-paced mobility for periods of up to four (4) hours in length and have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.

Job Requirements


Hiring Manager
Kahlon, Deepak
Exemption Type
# of Hires Needed
Wage Amount